Shipping policy

Your perfectly reasonable purchase is on its way to becoming a perfectly reasonable delivery.

Where We Ship From

Our pins are packed and shipped by us from Arkansas, USA. Apparel and other made-to-order merchandise ship directly from our production partners, whose locations may vary.

Shipping options and costs are calculated at checkout based on your destination and order contents. We offer U.S. and international shipping to destinations available at checkout.

Pin Orders & Preorders

For in-stock pins, please allow 3–5 business days for packing and processing before shipment.

Preorder pins ship after we receive and inspect them. We fulfill preorder purchases in the order received as inventory becomes available.

If your order contains both in-stock and preorder pins, we’ll generally ship those pins together once everything is ready.

Made-to-Order Merchandise

Apparel and other made-to-order items require production time before shipment. 

These items ship separately from pins and may also ship separately from one another. Each shipment will have its own shipping confirmation and tracking information.

Tracking & Delivery

We’ll email your tracking information when your shipment is prepared. Please allow time for the carrier to receive and scan the package before tracking updates appear.

Delivery estimates begin after the carrier receives your package and are separate from processing or production time. They aren’t guaranteed. Weather, holidays, customs, and carrier delays can affect arrival dates.

International Orders

International customers are responsible for any import duties, taxes, or customs fees not collected at checkout. Customs processing may add to delivery time, and tracking availability varies by service and destination.

Shipping Addresses

Please double-check your shipping address before placing your order. If you spot an error, contact us immediately. We’ll do our best to update it, but changes may not be possible once processing or production begins.

If a package is returned because of an incorrect or incomplete address, additional postage may be required to resend it.

Lost, Damaged, or Missing Packages

If your package appears lost, arrives damaged, or is marked delivered but hasn’t arrived, please contact us through our Contact page with your order number. We’ll help investigate and work with you toward an appropriate resolution.