Refund policy

We can justify the purchase. We’ll also make it right if something arrives wrong.

Returns & Exchanges

Because our products are made to order or released as collectible items, we don’t accept returns or exchanges for changes of mind, incorrect size or color selections, or accidental purchases. Please review product details and size charts before ordering.

Damaged, Defective, or Incorrect Items

Please contact us within 14 days of delivery with your order number, a description of the issue, and clear photos of the item and packaging.

If your item arrives damaged, has a significant manufacturing defect, or isn’t what you ordered, we’ll arrange a replacement at no additional cost or an appropriate refund. Limited-edition replacements depend on availability. If a replacement isn’t available, we’ll issue a refund.

Please contact us before returning anything. We’ll let you know whether a return is necessary and provide instructions. If we require a return for a confirmed issue, we’ll cover the return shipping.

A Note About Pins

Small variations in enamel color, metal finish, and other details can occur during manufacturing. Minor cosmetic variations that don’t affect the pin’s overall appearance or function aren’t considered defects. Significant damage, missing parts, or nonworking attachments should be reported so we can help.

Cancellations & Preorders

Pin preorders: You may request a cancellation and refund before your pins ship.

Made-to-order merchandise: We can cancel or change these items only before production begins. Please contact us as soon as possible. Once production starts, cancellations and changes can’t be guaranteed.

For orders containing both pins and made-to-order merchandise, cancellation eligibility applies separately to each item.

Estimated preorder shipping windows appear on the relevant product pages. Preorder items are fulfilled in the order purchases were received as inventory becomes available. If shipping is delayed beyond the stated window, we’ll notify you with an updated estimate and the option to accept the delay or cancel the affected unshipped items for a refund.

Separate & Missing Shipments

Pins and made-to-order merchandise ship separately and may arrive at different times. You’ll receive shipping confirmations and tracking details as shipments are sent.

If your shipment appears lost or tracking shows delivery but you haven’t received it, contact us promptly. We’ll help investigate and arrange an appropriate resolution. You don’t need to navigate a carrier claim on your own.

Refunds

Approved refunds are issued to your original payment method. We’ll email you when your refund has been processed; your bank or payment provider may need additional time to post it.

Refunds for damaged, defective, or incorrect items include applicable shipping charges. Canceled orders receive a refund for the canceled items and any shipping charges that no longer apply.

Contact Us

For help, use our website’s Contact page and include your order number.

This policy does not limit any rights you may have under applicable consumer law.